PRIVACY POLICIES

LVITA TECHNOLOGY ("we", "our" or "LVITA") is committed to protecting the privacy of all visitors to our website lvitaapp.com and all visitors who access our website or services through any mobile application (together, "Website"). Please read the following privacy policy, which explains how we use and protect your information.
By visiting and/or ordering services on this Website, you agree and where required you consent to the collection, use and transfer of your information as set out in this policy.

INFORMATION THAT WE COLLECT FROM YOU

When you visit the Website or make  LVITA order through the Website, you may be asked to provide information about yourself including your name and contact details. We may also collect information about your usage of the Website and information about you from the messages you post to the Website and the e-mails or letters you send to us.

By accessing LVITA information and/or services using mobile digital routes such as (but not limited to) mobile, tablet or other devices/technology including mobile applications, then you should expect that LVITA’s data collection and usage as set out in this privacy policy will apply in that context too. We may collect technical information from your mobile device or your use of our services through a mobile device, for example, location data and certain characteristics of, and performance data about your device, carrier/operating system including device and connection type, IP address, mobile payment methods, interaction with other retail technology such as use of NFC Tags, QR Codes or use of mobile vouchers. Unless you have elected to remain anonymous through your device and/or platform settings, this information may be collected and use by us automatically if you use the service through your mobile device(s) via any LVITA mobile application, through your mobile's browser or otherwise.

USE OF YOUR INFORMATION

Your information will enable us to provide you with access to the relevant parts of the Website and to supply the services you have requested. It will also enable us to bill you and to contact you where necessary concerning our services. We will also use and analyze the information we collect so that we can administer, support, improve and develop our business, for any other purpose whether statistical or analytical and to help us prevent fraud. Where appropriate, now and in the future, you may have the ability to express your preferences around the use of your data as set out in this privacy policy and this may be exercised though your chosen method of using our services, for example, mobile applications or any representation of our Website.

We may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the Website or our services.

Where you have indicated accordingly, you agree that we may use your information to let you know about our other products and services that may be of interest to you including services that may be the subject of direct marketing and we may contact you to do so by post, telephone, mobile messaging (e.g. SMS, MMS, etc.) as well as by e-mail.

Where you have indicated accordingly, you agree that we may also share information with third parties (including those in the Gift, Flowers, Sweets, marketing and advertising sectors) to use your information in order to let you know about goods and services which may be of interest to you (by telephone, mobile messaging (e.g. SMS, MMS, etc.) and/or e-mail) and to help us analyze the information we collect so that we can administer, support, improve and develop our business and services to you.

If you do not want us to use your data in this way or change your mind about being contacted in the future, please let us know by using the contact details set out below and/or amending your profile accordingly.

•"All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties’’
•‘’ www.lvitaapp.com will not pass any debit/credit card details to third parties’’


DISCLOSURE OF YOUR INFORMATION

The information you provide to us will be transferred to and stored on our servers.

Third parties process information such as credit card payments and provide support services related to payments for us. In addition, we may need to provide your information to any Shops ("Partner Shops") that you have placed your order with. By submitting your personal data, you agree to this transfer, storing or processing. LVITA will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

If you have consented we may allow carefully selected third parties, including marketing and advertising companies, our affiliates and associates, to contact you occasionally about services that may be of interest to you. They may contact you by telephone, SMS as well as by e-mail. If you change your mind about being contacted by these companies in the future, please let us know by using the contact details set out below and/or by amending your profile accordingly.

We may use the information that you provide to us if we are under a duty to disclose or share your information in order to comply with (and/or where we believe we are under a duty to comply with) any legal obligation; or in order to enforce our Website Terms and any other agreement; or to protect the rights of LVITA, Partner Shops or others. This includes exchanging information with other companies and other organizations for the purposes of fraud protection and prevention.

SECURITY AND DATA RETENTION

We take steps to protect your information from unauthorized access and against unlawful processing, accidental loss, destruction and damage. We will keep your information for a reasonable period or as long as the law requires.

Where you have chosen a password which allows you to access certain parts of the Website, you are responsible for keeping this password confidential. We advise you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will take steps to protect your information, we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

Any changes to our Privacy Policy will be posted to the Website and, where appropriate, through e-mail notification.

All comments, queries and requests relating to our use of your information are welcomed and should be addressed to LVITA TECHNOLOGY, Dubai Silicon Oasis TechnoHub 1, DTEC, Dubai City. Our business license No. LIC-11005, or emailed to info@lvitaapp.com.


CANCELLATION POLICY

Can I cancel an order that I placed?
Yes, you will be able to cancel your order in case of the Shop did not accept your order, whether the payment was made via Cash on Delivery and Visa/Mastercard. You will not be able to cancel your order after the Order Accepted time frame due to the order already being processed from our partnering Shop side.

REFUND POLICY

In case of receiving an order with a missing item, the customer has the right to ask for a new item or the amount of the item to be back to the customer in these ways:

1.    In case the customer placed an order by cash and there was a missing item, and the customer refused to accept the item again and they want the cashback, Customer can get the money of the missing item back by Cash or Credits on the application.

2.    In case the payment was Credit card and the customer refused to accept the item again, it’s not possible to refund the money back to the card, we don’t return the amount of the missing item by cash also, and we only can return the amount as customer credits on LVITA app as this an electronic standard method by LVITA.

If there is item(s) not available at we can remove the item(s) from the total invoice & In case the payment was Credit card it’s not possible to refund the money back to the card, we don’t return the amount of that item(s) by cash, we only can return the amount as Customer credits on LVITA app as this is an electronic method.


DELIVERY POLICY

How is the Product delivered to me?
Once you place an order through any of our platforms, the Shop will automatically be accepted your order then prepare it, and send it to your place to deliver it.

ORDERS

When you place an order through our Service, an email thanking you for your order and confirming your order has been received and accepted by the Partner (the "Confirmation Email") will be sent to you by us on behalf of the Partner. The contract for the supply of any Product you order through us will be between you and the Partner and will only be formed when you have been sent the Confirmation Email by us. Please ensure that you have given us a correct email address, as this is how we will communicate with you about your order. Please also ensure that you provide an accurate address and telephone number to ensure that your order arrives at the correct location. If you do not open the door or respond to telephonic correspondence within 5 minutes of our delivery drivers physically reaching your address, we reserve the right to leave the premises, and you will be charged for the Order. LVITA seeks to provide quality service and will be the first contact in event in there is a problem with your Product either in regards to Item quality. We do monitor our Partner very closely and it is of utmost importance to us that they comply with our standards and help us to maintain our reputation. Please let us know if you have any comments relating to our Partner or in respect of the Products by emailing or calling us.

What times can I order from LVITA?
We deliver to your doorstep every day from 6:30 AM to 1:00 AM.

SERVICE AVAILABILITY

LVITA offers an ordering and delivery service from our Partner throughout the UAE. Each Partner Shop has a prescribed delivery area. This is to ensure that their products reach your door when they are at their best. If you live outside the delivery areas, a message will appear on screen notifying you that ordering online will not be possible. We do not accept orders from individuals to an area in which we do not have a Partner. Operating hours will vary depending on local trading conditions and the availability of our Partner.